The uneasy relationship between Indian hotels and Online Travel Agencies (OTA’s) was recently in the spotlight. The apex hospitality industry body, the Federation of Hotel and Restaurant Associations of India (FHRAI) sent a notice to the leading OTA regarding their business practices. The letter addressed grievances from member associations about the distortion of market prices, demand for exorbitant commissions, and listing of illegal and unlicensed properties on their sites. This episode brings us back to … Read More